What can we learn from process maturity models? – A literature review of models addressing process maturity
by Gunnar Dahlin
International Journal of Process Management and Benchmarking (IJPMB), Vol. 10, No. 4, 2020

Abstract: The article provides an updated extensive literature review on process maturity. On a general level process maturity could be defined as the degree to which a process is defined, managed, measured, and continuously improved, where the aim of working with maturity is twofold, either to measure the level of maturity in order to compare with other processes or to identify improvement areas. According to the findings of this study there are areas indicating needs of further research. Firstly, the fundamentals of process management seem to be missing when describing the work with process maturity, which could affect the quality of maturity models. A second area of further research is related to the absence of approaches and methods for improving process maturity, since improving maturity is often addressed as 'what' to do, not 'how' to do.

Online publication date: Tue, 13-Oct-2020

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