Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy Online publication date: Fri, 09-Nov-2018
by Peerayuth Charoensukmongkol; Pornprom Suthatorn
International Journal of Services, Economics and Management (IJSEM), Vol. 9, No. 2, 2018
Abstract: Given emotional exhaustion's adverse effects on employees' psychological wellbeing and performance, it is crucial to understand which employee characteristics may enhance their ability to cope with this problem. This research investigated the relation between salespeople's trait mindfulness and emotional exhaustion by considering the mediating effects of optimism, resilience, and self-efficacy. Data from a total of 172 complete surveys were obtained from salespeople who work for a multinational direct sales corporation in Thailand. Results from a partial least squares (PLS) analysis supported a negative relation between trait mindfulness and emotional exhaustion. Moreover, optimism, resilience, and self-efficacy served as mediators that explained this negative association. This research suggested that organisations should consider mindfulness training as an intervention that may allow their employees to avoid emotional exhaustion.
Online publication date: Fri, 09-Nov-2018
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com