Antecedents and consequences of servitisation in the office printing industry Online publication date: Tue, 24-Jul-2018
by José Castro Oliveira; António Azevedo
International Journal of Business Environment (IJBE), Vol. 10, No. 1, 2018
Abstract: This paper aims to investigate a gap in the literature by analysing how the digitisation and paperless office movement are affecting the office printing industry. To comprehend the emergence of servitisation in office printing industry, two exploratory interviews with the Chief Executive Officer (CEO) of Xerox Technology were conducted. Furthermore, the top 11 manufacturers from a universe of 15 manufacturers were consulted and five answered an online semi-structured questionnaire script. The CEOs of four photocopier manufacturers said that the servitisation process is in the implementation phase, which started between 2012 and 2015, and all firms reported the process has not ended yet. Economic reasons are the major driver of servitisation, while investigation and development (I&D) is the area more affected. The managers perceived positive impacts on the company's image, and global performance of the company. However, 40% of firms stated that there was a downsizing on the headcount ranging from 5% to 15%. The managerial implications and recommendations are discussed.
Online publication date: Tue, 24-Jul-2018
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Environment (IJBE):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com