Testing job characteristics model: empirical research on service-oriented organisations in China
by Xueliang Pei; Yang Yang; Yingying Su; Longfang Xue
International Journal of Internet Manufacturing and Services (IJIMS), Vol. 5, No. 2/3, 2018

Abstract: In service-oriented organisations, employees' job characteristics and motivations are important to improving organisational performance. The job characteristics model is a classical model that links job characteristics, job motivation, and organisational performance; however, theoretical and empirical research on this model is insufficient. Therefore, a theoretical model of relationships among employees' job characteristics, job motivation, and work outcomes is proposed. We took service-oriented organisations in China as our sample and conducted empirical research on data from 209 valid samples. The results showed the following: 1) job autonomy and task significance positively affected personal outcomes, and skill variety and job autonomy positively affected work-related outcomes; 2) skill variety, job feedback, and task significance were positively related to inner psychological needs, while skill variety, job autonomy, and task significance were positively related to work interest; 3) job motivation had different mediating effects on the relationship between employees' job characteristics and work outcomes.

Online publication date: Fri, 18-May-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Internet Manufacturing and Services (IJIMS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com