Factors determining user satisfaction of internet usage among public sector employees in Yemen Online publication date: Wed, 16-May-2018
by Osama Isaac; Zaini Abdullah; T. Ramayah; Ahmed M. Mutahar
International Journal of Technological Learning, Innovation and Development (IJTLID), Vol. 10, No. 1, 2018
Abstract: Internet technology has become an essential technological tool for individuals, organisations, and nations driving growth and prosperity. However, there are countries such as Yemen which have very low internet usage rates and which see little economic, social and cultural progress as a result. Therefore, this study has developed an integrated conceptual model based the DeLone and McLean information systems success model (DMISM), the unified theory of acceptance and use of technology (UTAUT) and task-technology fit (TTF) to predict the user satisfaction of internet. A survey questionnaire was used to collect primary data from 530 employees in all 30 government ministry institutions in Yemen. An analysis was conducted to examine the relationship between the variables of the proposed model, which includes initial exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM) via AMOS. The results indicated that system quality, information quality, task quality, and social quality are the four key determinants of employee satisfaction related to internet usage. The theoretical and practical implications are also discussed in this study.
Online publication date: Wed, 16-May-2018
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technological Learning, Innovation and Development (IJTLID):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org