Title: Factors determining user satisfaction of internet usage among public sector employees in Yemen

Authors: Osama Isaac; Zaini Abdullah; T. Ramayah; Ahmed M. Mutahar

Addresses: Faculty of Business and Accountancy, Lincoln University College (LUC), Selangor, Malaysia ' Faculty of Business and Management, Universiti Teknologi MARA, Selangor, Malaysia ' School of Management, Universiti Sains Malaysia, Penang, Malaysia ' Faculty of Business and Management, Universiti Teknologi MARA, Selangor, Malaysia

Abstract: Internet technology has become an essential technological tool for individuals, organisations, and nations driving growth and prosperity. However, there are countries such as Yemen which have very low internet usage rates and which see little economic, social and cultural progress as a result. Therefore, this study has developed an integrated conceptual model based the DeLone and McLean information systems success model (DMISM), the unified theory of acceptance and use of technology (UTAUT) and task-technology fit (TTF) to predict the user satisfaction of internet. A survey questionnaire was used to collect primary data from 530 employees in all 30 government ministry institutions in Yemen. An analysis was conducted to examine the relationship between the variables of the proposed model, which includes initial exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM) via AMOS. The results indicated that system quality, information quality, task quality, and social quality are the four key determinants of employee satisfaction related to internet usage. The theoretical and practical implications are also discussed in this study.

Keywords: internet usage; user satisfaction; diffusion of innovation; DOI; Yemen.

DOI: 10.1504/IJTLID.2018.091800

International Journal of Technological Learning, Innovation and Development, 2018 Vol.10 No.1, pp.37 - 68

Received: 11 Feb 2017
Accepted: 03 Oct 2017

Published online: 16 May 2018 *

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