An analysis of hospital capacity management patterns using Miles and Snow's typology
by Ling Li, Carol Markowski
International Journal of Management and Enterprise Development (IJMED), Vol. 3, No. 4, 2006

Abstract: In this research, we have explored capacity management changes US hospitals have made to move from service-providing orientation to market orientation. The study focuses on strategic capacity management issues and identifies various capacity management patterns that have been developed by US hospitals in response to the market change. In this study, we used a number of hospital demographic variables to analyse hospitals' capacity management decisions. A comparison of the capacity patterns among large, median, and small hospitals is provided through evaluating prospector, analyser, defender and reactor hospitals using Miles and Snow's typology. The study contributes to the existing literature in the health service capacity management area by indicating the effects of capacity decision patterns on the expected performance. The study also provides useful information for hospital administrators when they are making capacity decisions and evaluates expected performance related to each capacity pattern.

Online publication date: Thu, 23-Feb-2006

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management and Enterprise Development (IJMED):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email