On the way to active management of performance measures Online publication date: Sun, 13-Jul-2003
by Jurgen Weber, Utz Schaffer
International Journal of Business Performance Management (IJBPM), Vol. 3, No. 1, 2001
Abstract: In this paper, a comprehensive framework for actively managing performance measurement systems is suggested. In a first step, we argue that balanced and focused systems of performance measurement complement each other in controlling the business. We derive specific development recommendations for four types of situations. In a second step, we suggest differentiating formalised systems of performance measurement and control quantities used intuitively by managers. The objective is a productive relationship resulting in a ''fit'' between the performance measure related intuition of the manager and the performance measures used in the reporting. In a third step, we propose an explicit illustration of the premises for the fundamental strategy. Here, an equivalent differentiation between diagnostically and interactively used premises as well as a general strategic surveillance are recommended.
Online publication date: Sun, 13-Jul-2003
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