Knowledge management evaluation in a service sector: the case of Central Bank of Iran
by Seyed Hossein Siadat
International Journal of Knowledge Management Studies (IJKMS), Vol. 9, No. 1, 2018

Abstract: The level of knowledge management in the Central Bank of Iran (CBI) has been assessed in this paper. Nonaka and Takeuchi model have been used due to its broad applicability in the field, high capability of using information technology, and reasonable comprehensiveness for this purpose. Four specific variables, namely, socialisation, externalisation, composition and internalisation have been evaluated through a questionnaire in a 5-point Likert scale. The population of the study was selected from the professional staff members quite familiar with the knowledge management concepts within the CBI. Only 235 members were invited to fill in the same questionnaires and 213 members completed the distributed questionnaires. The average results of the data analysis were as follows: 2.22 for the process of socialisation, 2.36 for externalisation, 2.33 for combination, and 2.44 for internalisation. The results mean that the current level of such indices is lower than that for the CBI. The average for the knowledge management index is 2.34 and it means that the target community is conscious about the knowledge. Very strong and direct relationships were detected between the four variables of knowledge management.

Online publication date: Tue, 06-Feb-2018

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