A Web 2.0-based internal crowdsourcing solution for tacit knowledge externalisation in enterprises
by Shreyas Suresh Rao; Ashalatha Nayak
International Journal of Web Engineering and Technology (IJWET), Vol. 12, No. 4, 2017

Abstract: Tacit knowledge externalisation (TKE) is a vital business process used in decision-making, business innovation and problem-solving activities within an enterprise. The paper proposes a Web 2.0-based internal crowdsourcing workflow that provides a generic and flexible structure for the process of externalisation. The workflow comprises crowd creation, crowd opinion, crowd voting, crowd wisdom and crowd learning phases, which encompass knowledge elicitation, sharing and utilisation activities that occur during the externalisation process. The workflow is implemented as an ASP.NET web application titled TKApp, measured using the certainty-factor model and demonstrated for a decision-making scenario in a start-up company. Additionally, the core logic of the workflow is developed as a SOAP-based web service and deployed publicly, thus empowering any enterprise to reuse the service for externalisation purposes.

Online publication date: Thu, 25-Jan-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Web Engineering and Technology (IJWET):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com