Branch manager characteristics and efficiency during capital controls
by Eleftherios Aggelopoulos
International Journal of Banking, Accounting and Finance (IJBAAF), Vol. 9, No. 1, 2018

Abstract: This paper investigates the impact of manager characteristics on bank branch efficiency during the extreme economic event of capital controls. A unique branch-level data set comprising of accounting and personal managerial information of a representative Greek systemic bank is utilised. A profit-oriented bootstrapped DEA model is run for both the total branch network of the bank under investigation and a homogeneous group of its branches, covering the period from January 2016 to February 2017. It is found that university graduate managers outperform on average their colleagues with a secondary education level regardless of the sample used. In the case of the homogeneous sample, more experienced managers can tackle adverse crisis effects on branch performance more effectively than inexperienced managers; this is even more applicable to the large branches. In this homogeneous branch framework, management experience can satisfactorily compensate for educational limitations caused by a manager not having higher education qualifications.

Online publication date: Wed, 17-Jan-2018

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