Performance measurement in organisational networks: an exploratory case study Online publication date: Sun, 13-Jul-2003
by M. Leseure, N. Shaw, G. Chapman
International Journal of Business Performance Management (IJBPM), Vol. 3, No. 1, 2001
Abstract: This paper is an exploratory case study illustrating the importance of performance measures applied at the level of organisational networks. Traditional practice is limited to measuring performance independently at the level of each member of a network. This paper aims to draft basic principles of performance measurement for organisational networks and focuses on the introduction of the concept of meta-performance, i.e. network-level performance. Meta-performance is a two-dimensional construct which encapsulates (1) the concept of performance per se and (2) the concept of equity within a network. Without a fair distribution of benefits, a network does not perform effectively in its collaborative dimension and thus could fail to perform altogether. The case study illustrates the process of measuring meta-performance.
Online publication date: Sun, 13-Jul-2003
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