Identifying preferred smart city services for a major city in a developing country: the case of Bangkok Online publication date: Wed, 03-Jan-2018
by Siam Yamsaengsung; Borworn Papasratorn
International Journal of Services Technology and Management (IJSTM), Vol. 23, No. 5/6, 2017
Abstract: A key task in the co-production of smart city services is to identify the needs of stakeholders. This research provides empirical data of what services residents in the Bangkok metropolitan area would like to have implemented. A survey was conducted which revealed demands for services related to traffic congestion information, public transportation, participatory governance, public safety and the use of an electronic ID. Exploratory factor analysis was used to discover the underlying structure of the desired services. Four areas were identified: mobility convenience, support for businesses, management and monitoring of government services, and household environmental conservation.
Online publication date: Wed, 03-Jan-2018
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