Who has the development process in his hands? Online publication date: Fri, 13-Oct-2017
by Francesca Montagna; Marco Cantamessa
International Journal of Product Development (IJPD), Vol. 22, No. 3, 2017
Abstract: In literature, many contributions discuss the importance of 'Process Owners' in business processes. This issue is highly relevant to product development, this often being the most strategically important, but also the most highly dispersed and knowledge-intensive process found in companies. Despite the relevance attributed to this role, few authors discuss the problem of identifying to whom the responsibility of Process Ownership should be given. The paper provides an approach, inspired by multiple-issue actor analysis methodologies, which supports a rigorous identification of the Process Owner by evaluating candidate actors' consistency with process goals, their influence on the process, and their negotiating power. Then the paper presents the application of this approach to the product development process in an Italian aerospace company.
Online publication date: Fri, 13-Oct-2017
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