Investigating the influences of person centredness and source qualifications on patient-provider communication through EMR systems Online publication date: Thu, 01-Sep-2016
by Minhao Dai; Steven M. Giles; Nancy Grant Harrington
International Journal of Electronic Healthcare (IJEH), Vol. 9, No. 1, 2016
Abstract: Since 2009, patients have had increasing opportunities to use online media for communicating with their physicians. The primary purpose of this study was to investigate the influences of two factors - person centredness and healthcare provider qualifications - on outcomes related to patient-provider communication through EMR systems. We designed a 3 × 2 factorial study to examine the effects of person centredness and source qualifications (MD, PA) on patient satisfaction and adherence intentions, as well as perceived healthcare provider credibility, assertiveness, and responsiveness. Participants (n = 148) completed an online questionnaire after reading a hypothetical email conversation with a healthcare provider. Results revealed main effects of person centredness on satisfaction, adherence intentions, perceived assertiveness, and perceived responsiveness, as well as significant main effects of source qualifications on source credibility and perceived assertiveness. Results also revealed significant interaction effects between person centredness and source qualifications on all outcomes but perceived assertiveness. Practical implications are discussed.
Online publication date: Thu, 01-Sep-2016
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Healthcare (IJEH):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com