A quality management model for integrated healthcare in Poland
by Iga Rudawska; Hans Ruediger Kaufmann
World Review of Entrepreneurship, Management and Sustainable Development (WREMSD), Vol. 11, No. 2/3, 2015

Abstract: The objective of this paper is to identify the indicators of a quality management model for integrated healthcare settings in Poland. In order to elicit the items and clusters of quality management, a three-step methodology has been applied: a literature review, a Delphi study, and concept mapping. The literature study resulted in 91 elements of integrated care. The two Delphi rounds were carried out in order to determine the importance of the identified items. Finally, the concept mapping was used to cluster the elements. Hierarchical cluster analysis and multi-dimensional statistical analysis were applied to design the quality management model. We received nine clusters that were labelled by the expert panel. The identified items and clusters focus on patient pathway management, patient centeredness, inter-organisational and inter-sectoral cooperation. The developed model could serve evaluation and improvement purposes in integrated healthcare settings not only in Poland, but in all countries that face healthcare reforms.

Online publication date: Mon, 06-Apr-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the World Review of Entrepreneurship, Management and Sustainable Development (WREMSD):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com