Computer usage and training: a measure of white-collar productivity
by Donna Newhart
International Journal of Computer Applications in Technology (IJCAT), Vol. 4, No. 3, 1991

Abstract: Modern technology has offered significant potential for the improvement of performance by white-collar workers. To determine the effects of computer training and usage on white-collar performance, a study was conducted to evaluate 144 workers from eight insurance companies in the Atlanta, Georgia, area of the United States of America. There were no significant differences in the performance ratings that were attributable to the level of employment, to whether the workers were or were not computer users, or to the amount of computer training they had received. The only significant result was found in the type of computer training among users: programs including keyboarding/typewriting showed significantly higher performance ratings. Two principal conclusions were derived from the study. First, a large majority of all participants were computer users; and secondly, it is evident that all computer training programmes should include instruction in keyboarding/typewriting with software applications.

Online publication date: Tue, 10-Jun-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Computer Applications in Technology (IJCAT):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email