Service quality measurement of the public distribution system in the food grains supply chain
by Paulrajan Rajkumar
International Journal of Business Performance and Supply Chain Modelling (IJBPSCM), Vol. 5, No. 2, 2013

Abstract: The public distribution system (PDS) is state run supply chain for food grains in India. The PDS in India is the largest distribution machinery of its type in the world. Many studies have been carried out across the world to understand the food grains supply chain in the private sector. This study is an attempt to understand the government-run food grains supply chain which has an obligation to fulfil social responsibility. The survey technique used to identify the influencing factors through factor analysis. Subsequently, analytical hierarchy process technique recognises the priority and rank of the service quality dimensions. This paper suggests measures to improve the service quality dimensions of the authorities, which helps to improve the perceived level of consumers' satisfaction level.

Online publication date: Wed, 24-Apr-2013

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance and Supply Chain Modelling (IJBPSCM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email