Does employee satisfaction with communication affect trust? Longitudinal evidence from an Australian study
by Rachid Zeffane
International Journal of Business Performance Management (IJBPM), Vol. 13, No. 1, 2012

Abstract: This paper examines the relative impact of employee satisfaction with communication on trust in a work-setting. The data was drawn from an employee survey conducted in two consecutive years in a medium-size food processing organisation operating in Australia. Regression analysis revealed that employee satisfaction with how managers and supervisors communicated with them significantly affected their feeling of trust. The results were highly consistent across the two survey years. More specifically, aspects of communication that most significantly affected trust was the extent to which supervisors, mid-level managers and senior managers were perceived to communicate well with employees. Comparatively, the relative impacts of teamwork, participation and overall job satisfaction on trust were not as significant.

Online publication date: Wed, 20-Aug-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com