A tool supported methodology for BPR in Public Administrations
by A. Ciaghi, A. Mattioli, A. Villafiorita
International Journal of Electronic Governance (IJEG), Vol. 3, No. 2, 2010

Abstract: In Public Administration (PA), business process redesign is an essential activity for reducing costs, has strict connections with laws and is carried out by actors with different backgrounds. This work proposes an approach where changes in the law are mapped in process diagrams in order to highlight and review the impact on processes. This allows for a stricter collaboration among the different people usually involved in Business Process Reengineering (BPR). The methodology takes advantage of the UML notation and is supported by a tool, Visual Law Process Modeller (VLPM), which helps to keep traceability between processes and laws. Finally, we discuss an example in which the methodology was applied to model the transition from electoral processes to e-electoral process.

Online publication date: Mon, 12-Jul-2010

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