Title: A tool supported methodology for BPR in Public Administrations

Authors: A. Ciaghi, A. Mattioli, A. Villafiorita

Addresses: Fondazione Bruno Kessler, Via Sommarive, 18-38100 Trento (IT), Italy. ' Fondazione Bruno Kessler, Via Sommarive, 18-38100 Trento (IT), Italy. ' Fondazione Bruno Kessler, Via Sommarive, 18-38100 Trento (IT), Italy

Abstract: In Public Administration (PA), business process redesign is an essential activity for reducing costs, has strict connections with laws and is carried out by actors with different backgrounds. This work proposes an approach where changes in the law are mapped in process diagrams in order to highlight and review the impact on processes. This allows for a stricter collaboration among the different people usually involved in Business Process Reengineering (BPR). The methodology takes advantage of the UML notation and is supported by a tool, Visual Law Process Modeller (VLPM), which helps to keep traceability between processes and laws. Finally, we discuss an example in which the methodology was applied to model the transition from electoral processes to e-electoral process.

Keywords: BPR; business process reengineering; process redesign; law; e-voting; e-democracy; public administration; electronic democracy; electronic voting; online voting; electronic governance; e-governance; law changes.

DOI: 10.1504/IJEG.2010.034093

International Journal of Electronic Governance, 2010 Vol.3 No.2, pp.148 - 169

Received: 01 Jul 2009
Accepted: 22 Feb 2010
Published online: 12 Jul 2010 *

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