Performance support systems in learning environments: an application to engine diagnostics
by John M. Lacontora, David Mendonca
International Journal of Innovation and Learning (IJIL), Vol. 8, No. 1, 2010

Abstract: Performance support systems provide knowledge and tools for solving problems within complex systems. This paper investigates the use of performance support systems as learning tools: that is, as sources of knowledge to enhance understanding of problems embedded within complex systems. The study contrasts two different approaches to performance support in conducting engine diagnostics in a military setting. The results of an experiment employing pairs of learners show that one of these approaches – the LockTel Framework-enhances learners' understanding of the engine system, while time constraint reduces understanding. Implications of this study for the design of performance support systems for learning are discussed.

Online publication date: Tue, 06-Jul-2010

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