An ICT platform for urban freight distribution management
by Andrea Campagna, Francesco Filippi
International Journal of Services Sciences (IJSSCI), Vol. 2, No. 3/4, 2009

Abstract: Freight distribution systems are challenged by the globalisation of supply chains, demand for high-quality service and continuously increasing fuel costs and environmental standards, all of which contribute to increasing competition in the last mile of the distribution chain, which is populated by many small transport operators with small margins. One way an operator can improve its operating efficiency and quality is through continuous monitoring of its operations with key performance indicators (KPIs). Information and communication technology (ICT) can solve the monitoring problem cheaply, efficiently and effectively via the internet. The University of Rome Centre for Transport and Logistics (CTL) has implemented a prototype ICT platform to conduct a pilot study on the daily distribution service in Rome of a transport operator with a small fleet. The pilot has highlighted the reduced cost of the investment and the ease of collecting relevant data and using them to measure performance, but also the remaining barriers to the practical use of ICT.

Online publication date: Fri, 19-Jun-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Sciences (IJSSCI):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email