An inter-organisational perspective on challenges in one-stop government
by Karin Axelsson, Ulf Melin
International Journal of Electronic Governance (IJEG), Vol. 1, No. 3, 2008

Abstract: Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.

Online publication date: Sat, 27-Sep-2008

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