Title: An inter-organisational perspective on challenges in one-stop government

Authors: Karin Axelsson, Ulf Melin

Addresses: Department of Management and Engineering, Linkoping University, SE-581 83 Linkoping, Sweden. ' Department of Management and Engineering, Linkoping University, SE-581 83 Linkoping, Sweden

Abstract: Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.

Keywords: e-government; inter-organisational relationships; one-stop government; industrial-business networks; electronic government.

DOI: 10.1504/IJEG.2008.020451

International Journal of Electronic Governance, 2008 Vol.1 No.3, pp.296 - 314

Available online: 27 Sep 2008 *

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