Studies on quality canyon phenomenon in macro-quality improvement
by Jian Wang; Chen Li
Asian J. of Management Science and Applications (AJMSA), Vol. 7, No. 1, 2022

Abstract: The quality canyon phenomenon in enterprises discovers the complex relationships between quality level (QL) and return on quality investment (QROI) in quality improvement. However, the phenomenon has been few examined quantitatively. In addition, whether the phenomenon may exist in the macro-level quality improvement, such as national quality, is not clear. These questions are critical for the enterprises and countries, whose strategies are transferring from high speed to high quality. Referring to the Kano model, a quantitative model is built on the relationships between QL and QROI. To test the model in national quality improvement, 16 quality indicators are identified for the measurement scales of macro-quality based on the Global Competitiveness Report. Return on macro-quality is measured with the unit GDP per capita. A 'U-shaped' curve relationship is found between macro QL and macro QROI. Some suggestions are proposed for the countries on how to improve their competitiveness through quality improvement.

Online publication date: Thu, 03-Nov-2022

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