Studies on quality canyon phenomenon in macro-quality improvement Online publication date: Thu, 03-Nov-2022
by Jian Wang; Chen Li
Asian J. of Management Science and Applications (AJMSA), Vol. 7, No. 1, 2022
Abstract: The quality canyon phenomenon in enterprises discovers the complex relationships between quality level (QL) and return on quality investment (QROI) in quality improvement. However, the phenomenon has been few examined quantitatively. In addition, whether the phenomenon may exist in the macro-level quality improvement, such as national quality, is not clear. These questions are critical for the enterprises and countries, whose strategies are transferring from high speed to high quality. Referring to the Kano model, a quantitative model is built on the relationships between QL and QROI. To test the model in national quality improvement, 16 quality indicators are identified for the measurement scales of macro-quality based on the Global Competitiveness Report. Return on macro-quality is measured with the unit GDP per capita. A 'U-shaped' curve relationship is found between macro QL and macro QROI. Some suggestions are proposed for the countries on how to improve their competitiveness through quality improvement.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Asian J. of Management Science and Applications (AJMSA):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com