IoT platform-enabled decision-making for maintenance service delivery in PSS context: a case study Online publication date: Thu, 29-Sep-2022
by Roberto Sala; Marco Venuta; Fabiana Pirola; Giuditta Pezzotta; Sergio Cavalieri
International Journal of Product Lifecycle Management (IJPLM), Vol. 14, No. 2/3, 2022
Abstract: Nowadays, being able to guarantee high performance of the assets sold and be responsive to a maintenance request is considered fundamental to keep lasting relationships with customers, especially in a product-service system (PSS) scenario, where service is an important part of the overall offering. Digitalisation offers manufacturers new possibilities for monitoring (remotely) asset behaviour and intercepting failures before they happen. Thus, more and more manufacturing companies are setting up IoT platforms to collect data and offer services like remote monitoring and/or preventive/predictive maintenance. The paper discusses the case of an Italian manufacturing company that is using an IoT platform to improve its maintenance service offering. Moreover, implications related to the sustainability of the PSS operations and the effects that maintenance has on sustainability are investigated.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Product Lifecycle Management (IJPLM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook