Artificial intelligence and hospitality industry: systematic review using TCCM and bibliometric analysis
by Kamakshi Sharma; Sanjay Dhir; Viput Ongsakul
J. for International Business and Entrepreneurship Development (JIBED), Vol. 14, No. 1, 2022

Abstract: This study gives an extensive review of the literature that exists concerning artificial intelligence. This paper helps identify the recent trends in AI in the hospitality industry and research gaps. The use of primary data for qualitative analysis is still low due to the industry's newness of AI applications. The theory development, characteristics, context and methodology (TCCM) framework has been employed for theory development and to identify gaps in existing research and future research directions. This paper provides a qualitative analysis of the relationship between varied use of AI in the hospitality industry holistically using bibliometric analysis and TCCM. Results show that 'consumer experience', 'robots', 'forecasting', 'willingness to accept', 'technology development', 'human-robot interaction' are the main domains. The perception of customers, experience, and technology development are a few factors that impact a firm's competitiveness immensely. This analysis provides a picture of the current state of AI in the hospitality domain.

Online publication date: Tue, 19-Jul-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the J. for International Business and Entrepreneurship Development (JIBED):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com