E-social security success: evidence from the Philippines Online publication date: Thu, 07-Apr-2022
by Erik Paolo Capistrano
Electronic Government, an International Journal (EG), Vol. 18, No. 2, 2022
Abstract: This research undertakes e-government research via two areas: applications on social security, and applications on a developing country. In the Philippines, there are two separate organisations providing social security for private and government employees. This phenomenon provides potential for some significant discussions on e-government, given the importance of social security towards personal financial needs. Applying and extending a theoretical framework built on trust theory, prior experience, and the IS success model, this research documents the perceptions of 541 employees from private and government service on their respective e-social security services afforded to them. Structural equation modelling results reveal that trust in e-government plays a very important role in their quality perceptions of e-social security. Furthermore, problems regarding information and service quality hound usefulness, while issues of system quality beset satisfaction, leading to important implications for the e-social security service providers to continue delivering on the expectations of e-government services.
Online publication date: Thu, 07-Apr-2022
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org