A holistic IT infrastructure management framework
by Sergio Varga; Gilmar Barreto; Paulo David Battaglin
International Journal of Computational Science and Engineering (IJCSE), Vol. 21, No. 1, 2020

Abstract: Information systems (IS) are becoming increasingly complex and they have issues to be solved. New technologies, products and deployment models make the management of an IS difficult to maintain. Organisations need to deploy tools, processes, and governance in their information technology (IT) environment to support their IS. This increases even more the complexity of an IT environment and it drives organisations to manage the environment by silos or components. This type of management inhibits organisations to ensure the entire environment has been properly managed according to what was agreed in the outsourcing contract despite the usage of IT frameworks available. This paper intends to analyse and identify these issues, and also to propose an IT management framework that will help organisations to provide an efficient service. This service is based on agreed scope and will ensure that all contracted services will be deployed with accuracy, completeness, management, and awareness.

Online publication date: Sat, 22-Feb-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Computational Science and Engineering (IJCSE):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com