The drivers of product return in the information age
by Honggeng Zhou, R. Daniel Reid, W.C. Benton Jr.
International Journal of Internet and Enterprise Management (IJIEM), Vol. 4, No. 2, 2006

Abstract: The importance of product return has risen in the last two decades as firms face an increased pricing pressure and more stringent environmental regulations. Anecdotal evidence and a few scholarly studies document the importance of product return, but as yet no scale to measure the use of product return practices has emerged. This study using the data from 125 North American manufacturing companies develops a scale for product return practices and tests the influences of several factors on the product return practices. These factors include information quality, manufacturing technology, Just-In-Time (JIT) production, delivery process, cost leadership strategy and supply chain dynamism. The statistical analysis shows that these factors have a significant positive influence on the use of product return practices. Discussion of our findings and future research opportunities are also addressed.

Online publication date: Tue, 11-Jul-2006

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Internet and Enterprise Management (IJIEM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email