Holistic evaluation of knowledge management practices in large Indian software organisations
by Asish Oommen Mathew; Lewlyn L.R. Rodrigues
International Journal of Web Engineering and Technology (IJWET), Vol. 14, No. 1, 2019

Abstract: This research analyses the knowledge management (KM) implementation in India software organisations from the perspective of the knowledge workers. A holistic KM evaluation was conducted by capturing the perceptions of critical success factors, process capability, and the effectiveness of KM. The parameters of the study were developed by using content analysis. A questionnaire survey was conducted to capture the knowledge worker's perception of the eight generic dimensions of critical success factors, five dimensions of KM process capability and five dimensions of KM effectiveness. The data for this research was collected from 423 knowledge workers from 66 large software firms that were listed on the Bombay Stock Exchange (BSE). The perception of each factor was converted to knowledge management index (KMI) scores for interpretation. The results indicated that the overall implementation of KM in Indian software firms was in the right direction with above average KMI scores for all factors. The critical success factors, knowledge process capability factors, and knowledge management effectiveness parameters were ranked based on their perception scores.

Online publication date: Wed, 26-Jun-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Web Engineering and Technology (IJWET):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com