An assessment of the effect of organisational ambidexterity on performance of selected global system for mobile communication operators in Enugu State, Nigeria
by O.B. Shaibu; Ann Ogbo; E.K. Agbaeze; Wilfred I. Ukpere
International Journal of Business Innovation and Research (IJBIR), Vol. 19, No. 3, 2019

Abstract: An essential aspect of an organisation's strategy involves deciding how to devote time and resources to various kinds of endeavours. Exploration and exploitation which is organisational ambidexterity are two categories of undertakings that organisations put their attention as proposed by scholars. The argument though mixed, is that, organisations that are able to simultaneously carryout these two activities, perform better. This study had the broad aim of assessing how organisational ambidexterity affects the performance of selected operators of GSM in Enugu State, Nigeria. The descriptive survey research design was adopted and a total of 4,968,716 subscribers of the four selected GSM operators made up the population of the study. Out of the 384 sample size drawn, 365 subscribers correctly filled and returned their questionnaires. The study found that the customers are satisfied with the exploitative innovations of the GSM operators but they are not expressively receptive to their exploratory innovations.

Online publication date: Mon, 24-Jun-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Innovation and Research (IJBIR):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com