Forthcoming and Online First Articles

International Journal of Information Systems and Change Management

International Journal of Information Systems and Change Management (IJISCM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Information Systems and Change Management (1 paper in press)

Regular Issues

  • The Cost/Benefit Strategic Grid Approach: A Decision Support Method for Design and Improvement of Configuration Management Databases.   Order a copy of this article
    by Ming-Shian Wu, Nan-Hsing Chiu, Kai-Yi Chin 
    Abstract: The purpose of this study is to propose an approach to measure the costs and benefits of attributes in configuration items (CIs) to assist in the design and continual improvement of CIs in configuration management databases (CMDB). A cost/benefit strategic grid method was proposed. Based on the usefulness and induced costs of each attribute, the degree of benefits and costs of each attribute are calculated. With a defined acceptance level of cost and an expected level of benefits, all attributes can be portrayed on a strategic grid divided into four quadrants accompanied with four suggested actions on improving the configuration attribute. The case study demonstrates that the method can effectively provide guidelines for practitioners to design and improve CIs and CMDBs.
    Keywords: IT service management; ITSM; Configuration Database; CMDB; Cost Benefit Analysis; Decision Support; Strategic Grid; ITIL; ISO 20000; Configuration Management.

 

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