International Journal of Information Systems and Change Management (4 papers in press)

Regular Issues

• Digital Transformation in the Banking Sector: Surveys Exploration and Analytics  
  by Fadoua Khanboubi, Azedine Boulmakoul 
  Abstract: This article proposes an approach to assist and support financial institutions in their digital transformation. Whether it's adapting to change to remain competitive or developing an activity, the digital transformation of the company has become unavoidable. Remember that the aim of processes is to structure a companys business; it would therefore be axiomatic to study the impact of the digital environment on banking processes. This analysis will allow us to draw a roadmap to direct banks towards a successful digital transformation. The data used in this work are provided from a survey sent to specialists of the financial sphere to fill a correlations matrix between the banking processes and the digital risks. A special analysis, using data mining tools, fuzzy dissimilarity and R ecosystem to categorize banking processes allow us to propose a systemic approach to assist the banks digital transformation.
  Keywords: digital transformation; banking processes; digital risks; data mining; fuzzy dissimilarity.
  
  
• The Relationship between Organizational Culture and Knowledge Management Culture  
  by Christina Ling-hsing Chang, Tung-ching Lin 
  Abstract: This study expect to explore the relationship between organizational culture, knowledge management (KM) culture, and an individual's KM intention in the KM process, and to clarify the relationship between the eight dimensions of organizational culture and KM culture, in order to understand the effect of KM culture on an individual's KM intention in the KM process. The contribution of this study for management is the insight, that to facilitate the KM culture in their organization, they should encourage results-oriented, solidarity, sociability, and strong cultures, and discourage a job-oriented culture. At the same time, encouraging a strong culture and a KM culture will increase the employees' intention to directly manage their knowledge in the KM process; but plays a significantly negative moderate role between the KM culture and an individual's KM intention.
  Keywords: Organizational Culture; Strong Organizational Culture; Knowledge Management Culture; Knowledge Management Intention.
  
  
• Designing a knowledge management measurement for educational institutions: A qualitative research  
  by Atheer Mohammed, Abdul Hafeez Baig, Raj Gururajan 
  Abstract: This paper aims to design a quantitative measurement of knowledge management for the higher education sector. This is because there are practical benefits for universities focused on developing knowledge. This study depends on brainstorming, focus group, and individual interviews as the main tools for data collection. The sample consisted of 23 individuals (six participants for brainstorming, eleven in the focus group session, and six individual interviews). Three key themes and seven sub-themes of knowledge management were explored: (1) knowledge creation (combination, socialisation, internalisation, and externalisation,); (2) knowledge transfer (personalisation knowledge transfer and codification knowledge transfer); and (3) knowledge sharing (sharing information). The proposed model is severely designed and comprehensively conceptualised utilising innovative, informational, and technological concepts underlining knowledge management within Australian higher education. However, there is a need to assess a designed quantitative measurement by considering existing quantitative techniques for the development of scales, such as validity and reliability analysis.
  Keywords: brainstorming; focus group; individual interviews; knowledge management processes; higher education.
  
  
• The Impact of Social Media Characteristics on E-Commerce Use Behavior Among Youth in Developing Countries  
  by Anjum Safia, Junwu Chai, Umair Akram, Adasa Nkrumah Kofi Frimpong 
  Abstract: Social media has influenced the e-commerce buying behaviors because of its capability to enhance customers experiences. Social media can help in conveying ideas, shaping perceptions and modifying buying intentions of the targeted audience. This paper investigates the impact of social media on trust and willingness to buy through e-commerce context in developing nations youth. We identified seven characteristics of social media which influence consumers behavior and motivate consumers to buy online. Convenience sampling technique was used to collect data from international students of Chinese universities. The respondents were from 34 developing countries. The findings showed that social media can serve as excellent tool to enhance trust for e-commerce use and increase the willingness to buy online in developing countries. Hierarchical multiple regression showed significant variance among the predictors. This study contributes to theoretical and managerial understanding of social media for building trust and willingness to buy online. The study includes a broad spectrum of social media characteristics and their influence on e-commerce. Findings of this study offer an improved understanding of social media characteristics to use e-commerce in developing nations.
  Keywords: Social media; E-commerce; buying willingness; Social media characteristics; Developing nations.