International Journal of Business Process Integration and Management (11 papers in press)

Regular Issues

• Operation of selected processes in SMEs.  
  by Monika Březinová 
  Abstract: Processes and process management are an important part of corporate management. The paper presents a comparison of the developments at the level of functioning of selected processes in SMEs in the South Bohemian region for the period of three years. It describes the process both in general and in the division of the selected sectors: trade, services, construction, and manufacturing. If we evaluate the entire sample examined in the period, we can say that business is focused on increasing the level of functioning of the production process, which increased from 70 to 90%. Minimal or no change was observed in the processes of finance (80% in both years) and marketing (73%). The process of HR decreased the level of functioning from 80 to 76%.
  Keywords: management; SME; process; production; marketing; finance; human resources management.
  
  
• Total quality management and organisational performance: the mediating role of market orientation  
  by Abdullah Kaid Al-Swidi, Gaboul Faiz, Hamid Gelaidan 
  Abstract: The main objective of this study was to investigate the mediating link of Market Orientation (MO) on the relationship between Total Quality Management (TQM) and Organisational Performance (OP). To achieve the objective of this study, a survey questionnaire was distributed to 350 people of managerial positions in Libyan bank branches. Of these, 230 questionnaires were returned. The data were then analysed using Structural Equation Modelling Partial Least Squares (SEM-PLS) approach to confirm the validity and reliability of the measures, before undertaking hypotheses testing analysis. The results of this study revealed that TQM has a positive and significant effect on market orientation and organisational performance. More importantly, the results have also confirmed the mediating effect of MO between TQM and organisational performance. This might explains better the competitive power of companies adopting TQM strategy to outperform their rivals in the market.
  Keywords: total quality management; market orientation; organisational performance; banks; Libya.
  
  
• Process innovation in information systems research: a missing exploration  
  by Jürgen Moormann, Yevgen Bogodistov 
  Abstract: In times of digitalisation, competitive pressure on a global scale, and customers increasing power, companies efforts to improve their business processes became mandatory. However, simple improvements of the processes might not be sufficient often a development of completely new processes is necessary. Therefore, the focus has to be shifted towards process innovation to be able to cope with new technologies, start-ups and even with some fast-changing traditional enterprises. This paper examines the state-of-the-art of research in the field of process innovation and presents a multidisciplinary literature review of top academic journals covering a period of more than 10 years (20052015). The review focuses on research methods applied in papers dedicated to the process innovation concept. The method of analysis and the conclusions derived concerning the maturity of the concept of process innovation prepare a basis for future process innovation theory.
  Keywords: process innovation; process innovation theory; process management; information systems.
  
  
• Critical analysis of factors impacting trust and opportunism in agri-food supply chains: the case of tomatoes in the Northern Tanzania  
  by Martin Dome, Sadananda Prusty 
  Abstract: The purpose of this paper is to critically analyse factors impacting trust (and opportunism) in the tomato supply chain in the Arusha region of Tanzania. The study had two objectives, which lead to the proposition that willingness or existence of collaborative relationships in the supply chain, coupled with willingness/existence of sharing physical or information resources among the partners, influence trust and subsequently determine the extent of opportunism. The study adopted a multiple case research design involving several actors in the chain. The data were collected using a questionnaire. The study found that collaboration with inputs retailers, collaboration with tomato farmers, risk sharing with other partners and sharing of physical resources with other partners have the highest impacts on trust. Thus, opportunism would increase if good business practices to foster trust as recommended are not adopted as stipulated in the listed factors and vice versa. Other factors, such as culture and regional specific variables, may have impacts on trust and opportunism, thus constituting an area for further research.
  Keywords: tomato supply chain; trust; opportunism; agri-food supply chain; collaboration; supply chain relationship; trust in supply chain relationships; opportunistic behaviour in supply chain relationships.
  DOI: 10.1504/IJBPIM.2019.10024617
   
  
• Towards a framework for the successful implementation of a government cloud in Saudi Arabia  
  by Amal Alkhlewi, Robert Walters, Gary Wills 
  Abstract: Despite the effort and copious resources Saudi Arabia is investing in its transition towards e-government, it is hindered by the weakness of the information and communication technology infrastructure in its government agencies. The development of a private government cloud is a solution for improving and standardising the ICT infrastructure, but cloud computing is still in the early stages in the country. To effectively implement a private government cloud in Saudi Arabia it is necessary to identify the factors that will affect its success. Therefore, this research identifies the critical success factors for the implementation of a government cloud, and based on these factors, a framework for the successful implementation of a government cloud (FSIGC) in Saudi Arabia was developed and confirmed by a methodological triangulation .
  Keywords: cloud computing; government cloud; e-Government; critical success factors.
  
  
• Development of a performance measurement framework for home furniture delivery and assembly logistics providers in Thailand  
  by Suratin Tunyaplin, Wirachchaya Chanpuypetch 
  Abstract: Currently, the world's largest furniture retailer, IKEA, is expanding its stores around the world, including in Thailand. This brand has an extraordinary characteristic that distinguishes it from other furniture retailers: customers can tailor their products for assembly through the concept of Do It Yourself. Accordingly, a last-mile delivery service provider must be capable of providing both home delivery and complex assembly services to the end customers. Besides, the last mile is often less efficient, comprising up to 28% of the total cost to move goods. It has become known as the 'last mile problem'. Therefore, this article proposes a performance measurement model (PMM) for last-mile home furniture delivery and assembly services (HoFurDAS). The model is developed empirically based on the case study of a service provider that has been outsourced by IKEAs branch in Bangkok, Thailand. Initially, the current process workflow is standardised by mapping using the well-known operations process reference model, the Supply Chain Operations Reference (SCOR) model that derived the important performance indicators. By enhancing the proposed PMM, all the identified metrics are also prioritised by performing pair-wise comparisons through the Analytic Hierarchy Process (AHP) and application with the operational data of the case. This PMM benefits a home delivery and assembly service provider for monitoring and controlling the quality of service to gain customer satisfaction and to maintain a good reputation with business partners.
  Keywords: performance measurement system; last-mile delivery; supply chain operations reference; home furniture delivery and assembly services; furniture supply chain; analytic hierarchy process.
  
  
• The influence of ICT adoption on the development of managerial modes of consulting firms in France  
  by Nizar Raissi, Henda Matoussi 
  Abstract: This study seeks to understand the nature of relationships between components of information and communications technology (ICT) adoption and managerial modes. The paper focuses on the experience of consulting firms, and how they perceived the role of ICT tools on the fashion. Participants in this study consisted of 30 consultants of a major consulting firm in France. The analysis was conducted with qualitative method, which is the correspondence factor analysis (CFA) using SPSS software. From the study, firstly, we found that reengineering was influenced by the internet, software and website access more than other ICT tools. Secondly, the innovation has a high correlation with communications technology. Thirdly, the coaching connects more with EDI, cloud computing, transactions and data. Finally, partnership as managerial fashion determinants has very strong relationships with hardware and procedures.
  Keywords: ICT; managerial modes; EDI; cloud computing; coaching; reengineering.
  
  
• Comparison of job satisfaction between staff and labour in steel industry of Northern India: an empirical investigation  
  by Jagdeep Singh, Harwinder Singh 
  Abstract: The concept of job satisfaction attracts much more attraction in recent years. Job satisfaction is a general attitude towards ones job, the difference between the amount of reward workers receive and the amount they believe they should receive. Employees are the backbone of every organisation. So employees' satisfaction is very important. The main aim of this study is to analyse the satisfaction level of staff and labour in the steel industry of Northern India. A questionnaire was designed that includes all individual and technical variables. The survey was performed from 146 employees (44 staff and 102 labour) in the steel industry. Z-test and chi-square test are used to check the significant level and association level, respectively. ANOVA test is used to check the level of job satisfaction of staff and labour on technical variables. The study shows that individual factors have less effect on staff. Moreover, labour has great impact by individual factors. Technical variables show some effect on both staff and labour. 69% of staff are satisfied with their jobs and only 60% labour are satisfied.
  Keywords: job satisfaction; staff; labour; steel industry in India.
  
  
• Analysing supply chain risk management capabilities through collaborative and integrative approach  
  by Waqar Ahmed, Arsalan Najmi, Asif Khan 
  Abstract: In this era of market turbulence and external uncertainty, supply chain risk management is getting top attention in almost every dynamic business. This study is carried out to empirically investigate relational factors influencing demand side and supply side risk management. The sample of 149 valid responses was gathered through a structured questionnaire from marketing, planning, supply chain and logistics professionals from the textile sector and was analysed using Partial Least Squares Smart (PLS) Structural Equation Modelling (SEM) using SmartPLS 3.2.4. This research will significantly contribute to the literature of supply chain risk management as well as helping risk management professionals to understand the integrative and collaborative approach to improve supply chain resilience and robustness.
  Keywords: supply chain risk management; supply chain integration; supply chain collaboration; organisational performance.
  
  
• Simulation modelling and analysis of fresh agri-food supply chain configuration: the case of Arusha City in Tanzania  
  by Martin Dome, Sadananda Prusty 
  Abstract: The purpose of this study was to achieve threefold objectives viz. analyse the existing supply chain configuration of fresh agri-food supply chain (AFSC) in Tanzania, apply the simulation technique to the supply chain configuration and evaluate it using a specialised software. The method adopted in this study involved collection of primary data on arrival of consignment from farmers, brokers, wholesalers and retailers seeking to be served timely and accurately from the Kilombero Central Market (KCM) in Arusha City of Northern Tanzania. For the departure to other designated distribution points, the data were collected concurrently and both were triangulated with secondary data held by the Market Master. The part of the methodology involved building a simulation model based on SIMUL8 Professional and the input data were run as part of studying the largest central market for fresh produce in the northern zone of Tanzania. The findings indicate that, the supply chain configuration of fresh agri-food sub-sector under the case has a defined configuration resulted from doing the business as usual and in an informal arrangement. However, the configuration is marked by inefficiencies of the key facility (KCM) such as time wastage and under-utilisation of personnel and tools/workstations posing a bottleneck in the whole supply chain of the fresh produce in meeting the time-sensitive performance criterion. The managerial implication on the findings suggests for dedicated interventions in restructuring the AFSC and formalising operations and business practices accordingly. Moreover, large-scale simulation studies in AFSC are suggested as part of strategies to improve performance of the sub-sector in Tanzania.
  Keywords: simulation modelling; agri-food supply chains; SIMUL8 Professional; supply chain configuration.
  
  
• Effectiveness of enterprise resource planning systems: case study of Shirin Asal Company  
  by Nader Rezaei, Alireza Mirzaeinezhad 
  Abstract: Enterprise Resource Planning (ERP) software systems consist of a broad variety of software modules which support the business operations of organisation and decision making process. This research is aimed at investigating the implementation of ERP systems and its effectiveness in Shirin Asal Company of Tabriz. The considered effectiveness criteria in this study are some system features comprise customer-orientation, sharing information, notification way and cooperation of unities. The research population consists of the employees of Shirin Asal Co. including 134 people. The present research is an applied one of field descriptive-survey studies type. The method of testing the hypothesis is correlation and regression test. The results of analyzing the research data suggest that employing enterprise resource planning systems in Shirin Asal power information sharing. Also, using ERP systems will influence the cooperation between the units, enhance customer-orientation, and develop the way of notification.
  Keywords: enterprise resource planning; customer-orientation; sharing information; notification way; cooperation of units.