International Journal of Business Process Integration and Management (9 papers in press)

Regular Issues

• Application of a knowledge management system as the supporting factor of success in a rural innovation program  
  by Wilopo Wilopo 
  Abstract: This study aims to test the application of a knowledge management system as the supporting factor of success in a rural innovation program. The study used the Soft System Methodology (SSM) (Checkland and Scholes, 1990). It is a methodology based on systems thinking and system concept dealing only with human activity system (Hardjosoekarto, 2012) which consists of seven stages. Data was collected using literature studies concerning the law, presidential decrees, government regulations, Ministry of Social Affairs Regulation, Regulation of the Ministry of Rural Development and Transmigration (KDPDTT) associated with the Social Space of Knowledge (RSP). An in-depth interview technique was used through Focus Group Discussions (FGD). The Knowledge Management for Rural Innovation program already existed but it is not successful to support good governance. Knowledge management will effectively benefit the learning organisation through knowledge that allows for developing a community group memory to prevent a 'brain drain' as a result of a shift or change in leader/community leaders at the expiration of a program (legacy capture). The originality of this research can be seen from the documentation of practices in community development and empowerment, such as sharing forums regularly, replication innovation of quantity and quality in infrastructure development, local economy, and human resources, and establishment of knowledge management system.
  Keywords: knowledge management; supporting factor; rural innovation program.
  
  
• The effect of corporate governance and risk acceptance criteria on non-performing loans with technology monitoring moderation  
  by Maswar Purnama, Sri Mangesti Rahayu, Muhammad Saifi, Cacik Rut Damayanti 
  Abstract: This study aims to test and analyse corporate governance and risk acceptance criteria as drivers of non-performing loans (NPLs) and test whether there is a moderation effect of technology monitoring in the relationship between these variables. This research is a quantitative research. The data in this study are a combination of primary data obtained through questionnaires and also secondary data obtained from bank credit portfolios. The research took place at the Micro Branch Office of Bank Mandiri in Central Java Region, Indonesia, with the head of the branch office as a sample in this study. The sampling technique used is judgement sampling and data analysis using SEM. The results showed that corporate governance had a positive and significant effect on risk acceptance criteria, corporate governance had a negative and significant effect on NPL, risk acceptance criteria had a negative and not significant effect on NPL, and technology monitoring had a positive and not significant effect in moderating the relationship between corporate governance and risk acceptance criteria for NPLs. The originality of this research lies in testing the effect of corporate governance and risk acceptance criteria on NPLs with the updated technology monitoring as a moderating variable.
  Keywords: non-performing loan; corporate governance; technology monitoring.
  
  
• The effect of transglobal leadership on bank sustainability mediated by militancy, innovation culture and bank performance  
  by Kadarisman Hidayat, Sis Apik 
  Abstract: This research examines the effect of transglobal leadership on militancy, innovation culture, bank performance and bank sustainability. A quantitative approach and data collection using survey methods are used. The population in this study were all regional offices and branch offices of PT. Bank Rakyat Indonesia (Persero) Tbk. The sampling technique uses Stratified Proportional Area Random Sampling (SPARS). The analytical method uses Structural Equation Modelling (SEM). The results show that there was a significant influence between transglobal leadership and militancy, innovation culture, and bank performance. There was a positive and significant relationship of militancy towards innovation culture and bank sustainability. The novelty in this study is to use the militancy and innovation culture variables as a mediating effect of transglobal leadership on bank sustainability.
  Keywords: bank performance; bank sustainability; innovation culture; militancy; transglobal leadership; SEM; BRI; Asia; Indonesia; signalling theory.
  
  
• The mediating effect of dividend policy on the effect of asset structure on firm value  
  by Sri Mangesti 
  Abstract: This study examines the mediating effect of dividend policy on the effect of asset structure on firm value. The locations of this study were manufacturing companies located or operated in the territory of the Republic of Indonesia and on the Indonesia Stock Exchange in the period 2011-2015. The results show that (1) the asset structure has no significant effect on the dividend policy: this finding indicates that empirically the asset structure is not always or not a determinant of dividend policy in manufacturing companies in Indonesia; (2) dividend policy has a significant effect on firm value: this result supports bird-in-the-hand theory which states that investors feel more secure to earn income as dividend payments rather than waiting for capital gains (Lintner, 1962); (3) the asset structure directly and significantly influences the firm value; however, dividend policy does not mediate the effect of asset structure on firm value. The originality of the research is that there has been no testing about the mediating effect of dividend policy on the effect of asset structure on firm value, and that previous research that examined the effect of asset structure on dividend policy as done by Olakunle and Emmanuel (2014), Harc (2015) and Cekresi (2015) used only one indicator, i.e. fixed asset to total asset (FATA) asset variable, while this research uses two indicators at once for asset structure variable, i.e. current asset to total asset (CATA) and fixed asset to total asset (FATA).
  Keywords: dividend policy; asset structure; firm value.
  
  
• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Business process management critical success factors: a scoping review  
  by Rivoningo Sukumani, Lumka Salamntu, Lisa Seymour 
  Abstract: Business Process Management (BPM) is a management technique that employs a variety of methods to ensure that business processes are created, modelled, monitored, and optimised to deliver organisational results that support business strategy and corporate objectives. Organisations have invested a lot of money in the adoption of BPM-related initiatives. Despite the investment made, BPM initiatives, particularly in public sector, do not always succeed and it is not understood why. The study examines the critical success factors of BPM through a scoping review. It reveals that top management support, communication, organisational culture, strategic intent, people, and BPM governance are the key success factors in the context of public sector or developing countries. Among them, top management support, organisational culture, and communication are particularly highlighted as the most significant factors. This research fills the gap in the study of BPM critical success factors from the perspective of public sector organisations, providing important insights for further exploring the application of BPM in the public sector or developing countries.
  Keywords: business process management; critical success factors; public sector organisations.
  DOI: 10.1504/IJBPIM.2024.10064932
   
  
• Analysis and redesign of direct bidding process in oil and gas industry in Aceh using business process improvement  
  by Nur Izzaty, Diana Salsabila, Hasan Yudie Sastra 
  Abstract: BPMA is a local management agency established by the Indonesian Government responsible in managing and monitoring upstream oil and gas projects in Aceh Province. The business process of direct bidding working areas encountered several issues such as disintegrated activities, excessive bureaucracy, and tasks redundancy leading to excessive time consumption and inflexibility. This study employed business process improvement (BPI) method to analyse and redesign the business process. The result discovered 108 activities accomplished in 1,180 days for the as-is model and 91 activities with the duration of 554 days for the to-be model. The performance comparison between the two models, based on the devil's quadrangle, indicated 53% of time saving and 16% increase in flexibility. Eventually, this study is expected to improve the process performance, shorten processing time, maximise the function of BPMA, as well as create effective, efficient and adaptable direct bidding business processes in oil and gas industry.
  Keywords: business process; business process improvement; BPI; oil and gas industry; streamlining; devil's quadrangle.
  DOI: 10.1504/IJBPIM.2024.10065022
   
  
• A framework for improving continuous awareness: moving from centralised to distributed teams  
  by Alexandre L'Erario, Marco Aurelio Panizza Damato 
  Abstract: Distributed software development (DSD) is a practice increasingly adopted by companies worldwide. The DSD can accelerate time-to-market, reduce costs, and bring a site close to the customers. However, along with the benefits, there are problems and challenges when companies shift from centered to distributed development. This work presents a framework for supporting centered teams moving to distributed teams focusing on awareness. The loss of awareness impacts the team's effectiveness and mutual trust and affects employees' willingness and enthusiasm for the work, directly affecting productivity. The impact on productivity occurs because when employees are remote, there is a feeling of loss of reliability, monitoring, and transparency for managers. This paper shows action research that executed a framework in a real organization and explores the awareness in this scenario. The main contribution of this paper is the framework and, as a result, the organization's improved productivity and quality. Furthermore, applying this framework to the organization was critical for the organization's viability facing the COVID-19 pandemic.
  Keywords: distributed software development; DSD; productivity; communication; awareness; framework.
  DOI: 10.1504/IJBPIM.2024.10065023
   
  
• Improvement of Training Procurement Business Process using DMAIC at PT. Transportasi Jakarta (Transjakarta)  
  by Adam Bagaskara Putra, Liane Okdinawati 
  Abstract: PT. Transportasi Jakarta (Transjakarta), as a company that focuses on the services of Bus Rapid Trans (BRT) transportation system integration services in Jakarta (Indonesia), always tries to provide the best service for its customers. The procurement of relevant training for employees is one of the efforts from the company to develop its employee competency and insight to improve service satisfaction for its customers. The company currently has its own business process for procuring training for its employees, but this business process still needs improvement. The slow approval of documents by the relevant directors, additional training needs beyond the annual training plan, and numerous validation documents are problems that are often encountered in business processes for procuring training in companies. This research uses the DMAIC and only reaches the Improve phase, because this research focuses on improving complex business processes for procuring employee training into simpler business processes.
  Keywords: training procurement; business process; DMAIC.
  DOI: 10.1504/IJBPIM.2024.10065114