International Journal of Business Process Integration and Management (12 papers in press)

Regular Issues

• Effectiveness of enterprise resource planning systems: case study of Shirin Asal Company  
  by Nader Rezaei, Alireza Mirzaeinezhad 
  Abstract: Enterprise Resource Planning (ERP) software systems consist of a broad variety of software modules which support the business operations of organisation and decision making process. This research is aimed at investigating the implementation of ERP systems and its effectiveness in Shirin Asal Company of Tabriz. The considered effectiveness criteria in this study are some system features comprise customer-orientation, sharing information, notification way and cooperation of unities. The research population consists of the employees of Shirin Asal Co. including 134 people. The present research is an applied one of field descriptive-survey studies type. The method of testing the hypothesis is correlation and regression test. The results of analyzing the research data suggest that employing enterprise resource planning systems in Shirin Asal power information sharing. Also, using ERP systems will influence the cooperation between the units, enhance customer-orientation, and develop the way of notification.
  Keywords: enterprise resource planning; customer-orientation; sharing information; notification way; cooperation of units.
  
  
• Application of a knowledge management system as the supporting factor of success in a rural innovation program  
  by Wilopo Wilopo 
  Abstract: This study aims to test the application of a knowledge management system as the supporting factor of success in a rural innovation program. The study used the Soft System Methodology (SSM) (Checkland and Scholes, 1990). It is a methodology based on systems thinking and system concept dealing only with human activity system (Hardjosoekarto, 2012) which consists of seven stages. Data was collected using literature studies concerning the law, presidential decrees, government regulations, Ministry of Social Affairs Regulation, Regulation of the Ministry of Rural Development and Transmigration (KDPDTT) associated with the Social Space of Knowledge (RSP). An in-depth interview technique was used through Focus Group Discussions (FGD). The Knowledge Management for Rural Innovation program already existed but it is not successful to support good governance. Knowledge management will effectively benefit the learning organisation through knowledge that allows for developing a community group memory to prevent a 'brain drain' as a result of a shift or change in leader/community leaders at the expiration of a program (legacy capture). The originality of this research can be seen from the documentation of practices in community development and empowerment, such as sharing forums regularly, replication innovation of quantity and quality in infrastructure development, local economy, and human resources, and establishment of knowledge management system.
  Keywords: knowledge management; supporting factor; rural innovation program.
  
  
• The effect of corporate governance and risk acceptance criteria on non-performing loans with technology monitoring moderation  
  by Maswar Purnama, Sri Mangesti Rahayu, Muhammad Saifi, Cacik Rut Damayanti 
  Abstract: This study aims to test and analyse corporate governance and risk acceptance criteria as drivers of non-performing loans (NPLs) and test whether there is a moderation effect of technology monitoring in the relationship between these variables. This research is a quantitative research. The data in this study are a combination of primary data obtained through questionnaires and also secondary data obtained from bank credit portfolios. The research took place at the Micro Branch Office of Bank Mandiri in Central Java Region, Indonesia, with the head of the branch office as a sample in this study. The sampling technique used is judgement sampling and data analysis using SEM. The results showed that corporate governance had a positive and significant effect on risk acceptance criteria, corporate governance had a negative and significant effect on NPL, risk acceptance criteria had a negative and not significant effect on NPL, and technology monitoring had a positive and not significant effect in moderating the relationship between corporate governance and risk acceptance criteria for NPLs. The originality of this research lies in testing the effect of corporate governance and risk acceptance criteria on NPLs with the updated technology monitoring as a moderating variable.
  Keywords: non-performing loan; corporate governance; technology monitoring.
  
  
• The effect of transglobal leadership on bank sustainability mediated by militancy, innovation culture and bank performance  
  by Kadarisman Hidayat, Sis Apik 
  Abstract: This research examines the effect of transglobal leadership on militancy, innovation culture, bank performance and bank sustainability. A quantitative approach and data collection using survey methods are used. The population in this study were all regional offices and branch offices of PT. Bank Rakyat Indonesia (Persero) Tbk. The sampling technique uses Stratified Proportional Area Random Sampling (SPARS). The analytical method uses Structural Equation Modelling (SEM). The results show that there was a significant influence between transglobal leadership and militancy, innovation culture, and bank performance. There was a positive and significant relationship of militancy towards innovation culture and bank sustainability. The novelty in this study is to use the militancy and innovation culture variables as a mediating effect of transglobal leadership on bank sustainability.
  Keywords: bank performance; bank sustainability; innovation culture; militancy; transglobal leadership; SEM; BRI; Asia; Indonesia; signalling theory.
  
  
• Flexibility-based selection of paradigms and tools for BP modelling and execution  
  by Asma Mejri, Sonia Ayachi Ghannouchi, Ricardo Martinho 
  Abstract: The last decades have witnessed several changes at the level of the development and the adoption of several business process management approaches, methodologies, tools and paradigms. These latter support all stages of the business process management life-cycle. Owing to the continuous, increasing and rapid changes in the context or environment in which organisations operate, the flexibility of business processes ranks high on the list of priorities of organisations. Hence, organisations must be able to respond promptly and effectively to these changes and unexpected turbulence. This research presents a generic approach for guiding business process engineers to choose paradigms and tools, for modelling and executing their business process, in the sense of taking into account their flexibility requirements. A case study is conducted considering the well-known Scrum framework as a business process for which the approach is applied. Business processes are analysed in terms of flexibility needs, and then our approach guides process engineers on the modelling paradigm and tools they can use accordingly.
  Keywords: flexibility; business process management; paradigms; BPMS; guidance; Scrum framework.
  
  
• New developments in the Round Robin algorithm and their applications: a systematic mapping study  
  by Daniela L. Freire, Rafael Z. Frantz, Fabricia Roos-Frantz, Vitor Basto-Fernandes 
  Abstract: Enterprises have a set of applications support that need to work synchronously and efficiently to respond quickly to business processes. To achieve high performance in the execution of the applications, software engineers suitably must task scheduling on the computational resources. The Round Robin algorithm is an efficient and effective scheduling technique for task scheduling in computing. This article provides a systematic mapping study that identifies the state-of-the-art in the research of the Round Robin algorithm to guide researchers and practitioners in the field of software engineering. The research regarding the improvement in the Round Robin algorithm continues active, indicating that it remains one of the more efficient scheduling techniques in the fields of packets, CPU and virtual machine scheduling.
  Keywords: Round Robin algorithm; scheduling; systematic mapping study; performance evaluation metric; simulation tool.
  
  
• The mediating effect of dividend policy on the effect of asset structure on firm value  
  by Sri Mangesti 
  Abstract: This study examines the mediating effect of dividend policy on the effect of asset structure on firm value. The locations of this study were manufacturing companies located or operated in the territory of the Republic of Indonesia and on the Indonesia Stock Exchange in the period 2011-2015. The results show that (1) the asset structure has no significant effect on the dividend policy: this finding indicates that empirically the asset structure is not always or not a determinant of dividend policy in manufacturing companies in Indonesia; (2) dividend policy has a significant effect on firm value: this result supports bird-in-the-hand theory which states that investors feel more secure to earn income as dividend payments rather than waiting for capital gains (Lintner, 1962); (3) the asset structure directly and significantly influences the firm value; however, dividend policy does not mediate the effect of asset structure on firm value. The originality of the research is that there has been no testing about the mediating effect of dividend policy on the effect of asset structure on firm value, and that previous research that examined the effect of asset structure on dividend policy as done by Olakunle and Emmanuel (2014), Harc (2015) and Cekresi (2015) used only one indicator, i.e. fixed asset to total asset (FATA) asset variable, while this research uses two indicators at once for asset structure variable, i.e. current asset to total asset (CATA) and fixed asset to total asset (FATA).
  Keywords: dividend policy; asset structure; firm value.
  
  
• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Productivity improvement using value stream mapping and simulation: case studies  
  by Jagdeep Singh, Ajay Gupta, Rejeev Trehan 
  Abstract: Companies are implementing lean manufacturing tools to keep their competitiveness over their competitors by improving the manufacturing systems productivity enhancement of the product. The present study has been carried out in two manufacturing industries to justify lean thinking using value stream mapping and simulation of manufacturing system processes. The study explains the necessary steps from initially identifying the product among a list of products for VSM analysis to carry out value stream mapping of the product. A current state map was prepared with the help of brainstorming to find out potential shortcomings in the entire mapped process. A future state map was prepared to overcome the current maps shortcomings; further simulation was done to analyse the effect of the change in the production line. The results are validated by using advanced quantitative tools to justify the overall improvements. Results indicate a significant reduction of lead time by 23.6% and a reduction in value-added time by 9%, which further improves the productivity by 4.2%. Further results of fuzzy AHP indicated 22.5% contribution of VSM and simulation in overall improvement.
  Keywords: lean manufacturing; simulation; productivity and simulation.
  
  
• Perceived customer behaviour and subjective norms as a driver of payment compliance and bank performance  
  by Adji Achmad Rinaldo Fernandes, Solimun Solimun 
  Abstract: The purpose of this research is to explain how to control customer behaviour and subjective norms in order to encourage payment compliance and improve bank performance. The path analysis method was used to examine the performance of bank X in terms of mortgages. Purposive sampling was used to collect primary data from questionnaires filled out by bank X customers. The average score method is used for measurement. According to the findings, perceived customer behaviour, subjective norms, and payment compliance variables explain 83.42% of Bank X's performance in managing customer mortgages, while variables outside the model explain the remaining 16.58%.
  Keywords: perceived customer behaviour; subjective norms; payment compliance; bank performance.
  
  
• A novel comprehensive extension to BPMN language for security-aware two-tiers security model and architecture of cloud applications  
  by Samiha Rebiai, ElKamel Merah, Djallel Eddine Boubiche 
  Abstract: Enterprises have always given great importance to business process management to be competitive and profitable. With the advent of cloud computing, other opportunities are given to these enterprises to execute their business processes with minimal cost in a very short time. Business processes (BPs) are modelled using specific languages. BPMN is the most popular of these languages. However, its current version does not support process modelling for eventual execution in the cloud. Resource management, risk management, deployment, and security are key concepts in cloud computing that a modelling language must support. This paper presents an extension of the BPMN language for modelling business processes in the cloud, integrating the concept of security to secure cloud execution. The use of our new proposed architecture and models for secure BPs is illustrated by a real-life example that demonstrates how our extension is used to define/enforce actual security requirements.
  Keywords: business process; BPMN; cloud computing; security; business process management; modelling language; enterprise; task.
  
  
• Understanding the effect of strategic business analytics on strategies for achieving competitive advantage: qualitative research on mobility and transportation sector  
  by Arvind Bhisikar, Meenakshi Sharma, Rajiv Nag 
  Abstract: Strategic Business Analytics (SBA) emerged as an effective tool to explore business organisations and their respective operational settings to articulate strategic decisions for achieving competitive advantage. This study, based on the grounded theory model, has been conducted to understand the effect of SBA for achieving competitive advantage for organisations working in the areas of mobility and transportation sector. Prospector, analyser, defender as well as reactor business strategies have been identified and tested. Based on the response from 56 experts, it has been observed that the dimensions of the SBA revolve around Organisation, Process, Technology, Cognition and Strategic trade-offs. Consequently, SBA influences business strategy by providing insights on the requirement and performance analysis, business processes for collaboration and business transformation, logistics management etc. which accordingly articulate strategies for achieving competitive advantage. Thus, SBA should be invoked as a leading tool for achieving and sustaining competitive advantage.
  Keywords: performance analysis; analytics; business decision; business processes; business strategy; business transformation; competitive advantage; logistics management; mobility and transportation; strategic business analytics; strategic construct; transport KPI.