International Journal of Business Process Integration and Management (5 papers in press)

Regular Issues

• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Predicting attitude and intention to improve the use of digital CNY based on the values-beliefs-norms model and the theory of planned behavior  
  by Yunfeng Li, Noorasiah Sulaiman, Noor Faezah Juhari, ErJiang Wu, Hailin Li 
  Abstract: Moving central bank digital currency (CBDC) adoption from trial to frequent usage: current work focuses on technical acceptance. It lacks deep value-driven and moral considerations regarding eCNY use. We innovatively combine the value-belief-norm (VBN) model with the theory of planned behaviour (TPB). We discuss psychological and moral aspects of Chinese consumer desire to increase eCNY use. Data from the 1,032 respondents were collected and analysed using PLS-SEM. According to the finding, national identity and technology innovativeness values alter peoples digital ecology. These values awaken personal norms through awareness of consequences and ascription of responsibility. Social norms act as a strong external driver. They enhance positive attitude and personal norms, and directly boost use intention. Multi-group analysis reveals a boundary effect of the policy environment. In pilot cities, the path from social norms to personal norms and intention is stronger. This study provides a values-beliefs-norms perspective for understanding sovereign digital currency adoption and offers empirical evidence for central banks.
  Keywords: organisational business process management; values-beliefs-norms model; PLS-SEM and multi-group analysis; attitude toward using eCNY; improve the intention to use eCNY.
  DOI: 10.1504/IJBPIM.2026.10080414
   
  
• Optimisation of sustainable supply chain practices in the Indian automobile industry a cost, market, and employment perspective  
  by V. Asokan, M. Shilpa, S. Ponmalar, Sankar B 
  Abstract: The study aimed to identify the roles of contextual factors across different industries and the relationships among them in the industrys economic well-being and eco-efficiency, and to develop a decision-making framework to help automotive managers balance operational efficiency and green supply chain practices in a highly volatile industry. The present study adopts a perceptual methodology by reaching out to the industry experts and leaders in the Southern Indian automotive sector. The research design was created using the central composite design (CCD) tool. The responses were recorded based on industry performance and input variations from industry leaders, and they were measured against specific output performance metrics to assess non-linear relationships and interactions. The results showed that information management, marketing management, customer management, and inventory management were the most important factors in the supply chain practices of Indian automobile industries, contributing to economic, market, and employment growth.
  Keywords: supply chain; automobile industry; optimisation; sustainable practices; central composite design; CCD.
  DOI: 10.1504/IJBPIM.2026.10080466
   
  
• The digital dining divide: exploring the determinants of online food delivery adoption through the lens of technology experience  
  by Yashika Verma, K.R. Gola, Sameena Khan, Jyoti Prasad, Komal Chaudhary 
  Abstract: An Extended Technology Acceptance Model (TAM) is used to examine the factors that drive consumers to adopt and use Online Food Delivery (OFD) Services. A cross-sectional survey of 527 online food shoppers was conducted across India, using 43 Adapted Scale Items that measure nine constructs related to perceived value, attitude to use, and continued use. Partial Least Squares Structural Equation Modeling was used for the analysis. Service Quality, Perceived Convenience, Hedonic Value, and Delivery Timeliness were found to significantly increase Perceived Value. Trust in the platform, Privacy & Security, and Perceived Value are all powerful predictors of an Attitude Toward Usage. Both Perceived Value and Attitude Toward Usage are significant predictors of Continual Use; therefore, they are key to ongoing use. The Attitude Towards Use mediates the relationship between Perceived Value and Continual Use. However, technological experience has not been shown to moderate any of the examined relationships.
  Keywords: online food delivery services; OFDS; technology acceptance model; TAM; perceived value; attitude toward usage; continuous usage.
  DOI: 10.1504/IJBPIM.2026.10080589
   
  
• From financial knowledge to retirement preparedness: the mediating effect of financial risk tolerance and the moderating role of herding behaviour  
  by Smita Srivastava, Rajesh Tiwari, Raj Kumar Singh, Ashok Kumar Arun 
  Abstract: This study evaluates how financial literacy affects retirement planning behaviour, with mediating effects of financial risk tolerance and financial self-efficacy, and moderating effects of herding behaviour. A cross-sectional research design was used to collect data via a structured survey from all IT employees in India (n = 468). Participants were recruited through professional networks, organizational contacts, and voluntary participation. The financial literacy, financial risk tolerance, financial self-efficacy, herding behaviour, and retirement planning behaviour scales were used, and the data were analysed using partial least squares structural equation modelling (PLS-SEM). The results show that financial, investment, and risk knowledge are important for promoting financial literacy, and that the latter positively affect financial risk tolerance and financial self-efficacy. Retirement planning behaviour is highly influenced by financial literacy, financial risk tolerance, and financial self-efficacy. Financial risk tolerance and financial self-efficacy become important moderating variables, whereas herding behaviour is not a good moderator.
  Keywords: financial literacy; retirement planning behaviour; financial risk tolerance; financial self-efficacy; herding behaviour.
  DOI: 10.1504/IJBPIM.2026.10081333