International Journal of Business Process Integration and Management (6 papers in press)

Regular Issues

• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Challenges faced by SMEs in Indonesia: the importance of collaborative networks and innovation  
  by Dekeng Setyo Budiarto, Eca Fitri Anna, Aprilia Wahyuni 
  Abstract: The role of Small and Medium Enterprises (SMEs) in driving economic growth in developing countries is highly significant, given that the majority of businesses operate in this sector. The strategic role of SMEs causes challenges. Hence, there is a need to endure, compete, and maintain stable performance. Therefore, this study aimed to examine the effect of collaborative networks on innovation development, with the intention of enhancing market performance and sustainability. Questionnaires were administered to 180 SME owners engaged in e-commerce using a quantitative approach. Consequently, the scope of previous explorations was expanded to include SMEs across Indonesia. The results showed that innovation played a strategic role in enhancing sustainability and significantly affected market performance. In addition, the study provided empirically grounded insights into the extent of market performance achievable by SMEs and the degree to which they can innovate by examining the effects of collaborative networks.
  Keywords: collaborative networks; innovation; market performance; sustainability; small and medium enterprises; SMEs; Indonesia.
  DOI: 10.1504/IJBPIM.2026.10077217
   
  
• The impact of business processes in new media enterprises on youth university students social identity: an empirical study  
  by Tianjing Gao, Xiaomin Hu, Saikal Zhunushova, Cholpon Saadanbekova, Peng Peng Xie 
  Abstract: This study investigates how new media enterprises full-link business processes content planning and production, intelligent algorithm distribution, interactive feedback, content iteration influence Chinese college students social identity, including identity recognition, cultural recognition, political recognition and value recognition. Using survey data from 2771 participants, it tests 15 hypotheses via descriptive statistics, correlation, regression and ANOVA. Results show dimensional specificity: high-quality content and precise algorithms boost social hotspot engagements positive effect on identity recognition, while topic participation risks cultural and value recognition. Media use quality outweighs quantity, with gender and family residence moderating the relationship. The research enriches new media business process integration studies and offers empirical support for media ecology optimisation and youth identity cultivation.
  Keywords: new media business processes; business process integration; youth; social identity; media usage behaviour.
  DOI: 10.1504/IJBPIM.2026.10078030
   
  
• High-performance work systems and employee well-being: a moderated model of union involvement  
  by Senthil K. Nathan, Sumathi Ananchaperumalpillai, Tharun S. Raaghav 
  Abstract: Employee well-being is proposed as a crucial factor that might aid in explaining the connection between HRM and performance as part of the expanding field of employee-centred HRM research. Enhancing employee well-being is a crucial decision that businesses must make to increase competitive benefits and corporate success. This study aims to investigate how high-performance work systems (HPWS) affect employees well-being (EWB) within an organisation. The study looks at how union involvement affects HPWSs and employees well-being. A total of 452 respondents completed an online survey that was sent to 600 employees in unionised organisations in the manufacturing and service industries. Using the structural equation modelling (SEM) approach, the hypotheses are evaluated. The study results indicate that HPWS has a noteworthy positive influence on EWB, enhancing job design, training and development, and employment security. Union involvement positively moderates the association between HPWS and EWB. The results of the investigation display that this research adds to the body of current knowledge in HPWS by developing a sound empirical inquiry. Additionally, the study offers a fresh viewpoint on how to enhance employee well-being in organisations.
  Keywords: high-performance work systems; employee well-being; EWB; union involvement; human resource management; HRM; manufacturing and service sectors; structural equation modelling; SEM.
  DOI: 10.1504/IJBPIM.2026.10078076
   
  
• When intrusiveness does not deter: its positive mediating role in AI-driven cross-channel personalisation  
  by Ignatious Narsis, K. Sumathi 
  Abstract: This study investigates the dual impact of AI-enabled personalisation (AIP) on purchase intention, examining the mediating roles of perceived value and intrusiveness within the personalisation-privacy paradox. Data were collected from 498 cross-channel shoppers in Tiruchy City, India, and hypotheses were tested using PROCESS macro mediation analysis with 5,000 bootstrap samples. Results confirm AIP enhances both value and intrusiveness, validating its dual-edged nature. While perceived value positively mediates the AIP-purchase intention relationship, perceived intrusiveness unexpectedly shows a significant positive indirect effect, contradicting conventional assumptions. The direct effect of AIP becomes non-significant when mediators are included, indicating full mediation. This suggests utilitarian benefits may overshadow privacy concerns for this demographic. The study extends the personalisation privacy paradox literature to Tier-2 urban India, revealing context-dependent consumer responses. For marketers, prioritising value-driven personalisation alongside transparent data practices can effectively leverage AIP while maintaining consumer trust and driving purchase intentions.
  Keywords: AI-enabled personalisation; AIP; cross-channel marketing; personalisation-privacy paradox; perceived value; PV; perceived intrusiveness; PI; purchase intention; emerging markets.
  DOI: 10.1504/IJBPIM.2026.10078379
   
  
• Determinants of MSME growth: personal, social and digital dimensions  
  by Imas Soemaryani, Hilmiana Hilmiana, Meinanda Kurniawan, Dara Sagita Triski 
  Abstract: The MSME sector plays a vital role in local economic development, particularly in Garut Regency, West Java. Despite its contribution to employment and income distribution, challenges remain in enhancing MSME growth and sustainability. This study examines the effects of individual factors, social relationships, and social media utilisation on MSME growth in Garut. A mixed-methods approach was employed, involving quantitative data from 141 MSME owners analysed using PLS-SEM, complemented by qualitative insights from focus group discussions and in-depth interviews. The results indicate that all three factors have positive and significant impacts on MSME growth, collectively explaining 44% of the variance (R2 = 0.44). Among them, social media utilisation demonstrates the strongest influence, highlighting its role in expanding market reach and addressing geographical constraints. These findings emphasise the importance of enhancing personal capacity, social capital, and digital capabilities, and suggest the need for targeted government support through training, networking, and capacity-building programs.
  Keywords: MSMEs; MSME growth; individual factors; social relations; social media.
  DOI: 10.1504/IJBPIM.2026.10078380