Authors: M. Cristina Martinez-Fernandez, Venni Venkata Krishna
Addresses: AEGIS – University of Western Sydney, P.O. Box Q 1287, NSW 1230, Australia. ' Centre for Studies in Science Policy, School of Social Sciences, Jawaharlal Nehru University, New Delhi 110067, India
Abstract: This paper discusses the critical role that activities directed to mix, match and transform knowledge-intensive services play in innovation by software firms. The paper draws on the analysis of the nature of innovation processes undertaken by Australian software firms; how businesses innovate and what role Knowledge Intensive Service Activities (KISA) play in the innovation process. The findings are based on an online survey of 54 software companies, 41 semi-structured interviews and two in-depth case studies with specialised software companies in the mining and tourism industries.
Keywords: innovation; Australia; software industry; knowledge intensive service activities; KISA; knowledge services.
International Journal of Services Technology and Management, 2006 Vol.7 No.2, pp.126 - 136
Available online: 07 Jun 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article