Title: Inside the software firm: co-production of knowledge and KISA in the innovation process

Authors: M. Cristina Martinez-Fernandez, Ian Miles

Addresses: AEGIS – University of Western Sydney, P.O. Box Q 1287 NSW 1230, Australia. ' PREST and CRIC, Manchester Business School, The University of Manchester, Booth Street West, Manchester M13 9PL, UK

Abstract: This paper discusses Knowledge Intensive Service Activities (KISA) as the context where co-production of knowledge is happening in the firm. Other elements in the innovation process of the firm such as KIBS, RTOs and networks where the firm is embedded are also discussed. The paper argues that the analysis of KISA provides a useful framework for understanding the innovation system that co-production of knowledge provides today to firms. Understanding the specific characteristics and functionalities of KISA within the firm|s innovation system might constitute a competitive advantage for firms or clusters of firms.

Keywords: knowledge intensive business activities; co-production of knowledge; software industry; KISA; innovation.

DOI: 10.1504/IJSTM.2006.009996

International Journal of Services Technology and Management, 2006 Vol.7 No.2, pp.115 - 125

Available online: 07 Jun 2006 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article