Authors: Maria João Cardoso Vieira Machado
Addresses: Business Research Unit (BRU-IUL), Instituto Universitário de Lisboa (ISCTE-IUL), Avenida Forças Armadas, 1649-026, Lisboa, Portugal
Abstract: This study has two specific objectives: to analyse the association between the hotel features and the price charged; to analyse whether the performance evaluation tools used are associated with the price charged by the hotels. Data collection began with a survey directed at the financial managers of four and five star hotels located in Portugal to collect information on the performance evaluation tools used and on some hotel features. We obtained 241 completed questionnaires and to meet the objectives proposed, we also collected the price charged by the responding hotels, using the online platform Booking.com. The results obtained help us to fill a knowledge gap identified in the literature review regarding the influence of the hotel's operating conditions on the price charged, since it leads to the conclusion that hotel features and the performance evaluation tools used influence the price charged.
Keywords: hotel price; performance evaluation tools; balanced scorecard; BSC; tableau de bord; hotel features; hotel industry; contingency variables.
International Journal of Procurement Management, 2019 Vol.12 No.3, pp.258 - 275
Received: 12 Oct 2017
Accepted: 02 Feb 2018
Published online: 06 May 2019 *