Title: Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach

Authors: A.K. Subramani; N. Akbar Jan; Thangaraja Arumugam; M.S. Sasikala

Addresses: Department of Management Studies, St. Peter's College of Engineering and Technology, Avadi, Chennai – 600054, Tamil Nadu, India ' Faculty of HRM and OB, ICFAI Business School, The ICFAI Foundation for Higher Education, Hyderabad, Telangana, India ' SCMS School of Technology and Management, Muttom, Aluva, Cochin – 683106, Kerala, India ' Department of Commerce, Acharya Institute of Graduate Studies, Acharya Dr. S Radhakrishnan Road, Soladevanahalli, Achit Nagar Post, Bengaluru 560-107, India

Abstract: The objective of the study is to examine the relationship between critical success factors of total quality management implementation and business performance. A survey method of data collection was adopted to collect primary data from small-scale manufacturing organisations in a regional manufacturing cluster. The two-step structural equation modelling approach is followed to examine the relationship between critical success factors of total quality management implementation and business performance. The study identified seven critical success factors such as top management commitment, customer focus, strategic planning, process management, people management, leadership, and supplier management which play a major role in determining the success of quality management practices. The study also found that there is a strong positive relationship between total quality management practices and business performance, and contributes to the growing body of literature.

Keywords: quality; total quality management; TQM; business performance; organisational performance; manufacturing organisations; critical success factors; structural equation modelling.

DOI: 10.1504/IJBEX.2019.099126

International Journal of Business Excellence, 2019 Vol.17 No.4, pp.469 - 486

Received: 19 Jul 2017
Accepted: 17 Feb 2018
Published online: 16 Apr 2019 *

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