Title: Information systems and software used by food businesses in Western Greece

Authors: Bill Mitsos; Achilleas Kontogeorgos; Grigorios N. Beligiannis

Addresses: Department of Business Administration of Food and Agricultural Enterprises, School of Business Administration, University of Patras, 3 Filias Str., Agrinio, 30-131, Greece ' Department of Business Administration of Food and Agricultural Enterprises, School of Business Administration, University of Patras, 2 G. Seferi Str., Agrinio, 30-131, Greece ' Department of Business Administration of Food and Agricultural Enterprises, School of Business Administration, University of Patras, 2 G. Seferi Str., Agrinio, 30-131, Greece

Abstract: In the threshold of the 21st century even more businesses are trying to compete in the global competitive market, improve their function and gain a competitive advantage by using information systems and information technology. Food businesses in Western Greece use information systems to improve the management of their functions. They apply such systems in human resources, in finance and accounting, in sales and marketing, in operational functions and in production. The overwhelming majority of businesses use ERP systems while much fewer use other software packages like CRM, MRP, SRS, and HRM. Moreover, a few businesses use tailor made packages mainly to manage human resources, operational and production functions. Finally, there is a growth prospective in human recourses, operational and production functions to apply software packages vendors in the future. The contribution of this research to the existing literature is that it is the first research engaged in the adaptation of new digital formats of management and organisation by traditional food companies in Western Greece.

Keywords: information systems; software; food businesses; Western Greece.

DOI: 10.1504/IJBCRM.2019.098805

International Journal of Business Continuity and Risk Management, 2019 Vol.9 No.2, pp.153 - 170

Received: 03 May 2018
Accepted: 31 Jul 2018
Published online: 02 Apr 2019 *

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