Title: Innovation quality: basic concept and measurement model
Authors: Dian Prihadyanti
Addresses: Center for The Development of Science and Technology, Indonesian Institute of Sciences, Jl. Gatot Subroto Kav. 10, Jakarta, 12760, Indonesia
Abstract: Many indicators related with innovation evaluation and measurement in firm level have been developed. Nevertheless, these indicators are insufficient to evaluate the whole important innovation aspects comprehensively. This may lead to inappropriate conclusion about how well innovation in a firm can result. Therefore, a new indicator needs to be developed. This paper attempts to propose innovation quality as new innovation indicator in firm level. Innovation quality is defined as the summation of evaluation on customers' satisfaction and firm's innovativeness. Innovation quality can be measured by quantifying innovation output, outcomes, impact, and satisfaction towards them in a specific time-period. The calculation can then be summarised in a quantitative model. The model has potential to be developed and applied in different level.
Keywords: innovation; quality; indicator; customer satisfaction; innovation output; innovation outcome; innovation impact; evaluation; innovativeness; measurement model; basic concept; business research; innovation management; innovation performance; innovation level.
International Journal of Business Innovation and Research, 2019 Vol.18 No.4, pp.489 - 502
Accepted: 14 Jan 2018
Published online: 02 Apr 2019 *