Title: Linking emotional intelligence to knowledge sharing behaviour: mediating role of job satisfaction and organisational commitment

Authors: Shumaila Naz; Cai Li; Qasim Ali Nisar; Muhammad Rafiq

Addresses: School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang, Jiangsu, 212013, China ' School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang, Jiangsu, 212013, China ' School of Management, Universiti Utara Malaysia, 06010, Malaysia ' School of Economics and Management, North China Electric Power University, Beijing, 102200, China

Abstract: The main objective of the research is to investigate the relation between emotional intelligence and knowledge sharing behaviour and its underlying mechanism. In knowledge intensive era, knowledge sharing behaviour is contemplated as an inevitable factor to foster organisational success. Response has been taken from 340 call centre employees located in Pakistan through questionnaires while employing stratified sampling technique. To analyse the measurement and structure model, confirmatory factor analysis (CFA) and partial least square method to structure equation modelling (PLS-SEM) have been utilised. The findings infer that emotional intelligence is positively associated with Knowledge sharing behaviour. Furthermore, job satisfaction and organisational commitment mediates the relation between emotional intelligence and knowledge sharing behaviour. The study suggests that management must induce such human resource management programs that develop positive employees' job attitudes and behaviour and devise selection tool to identify employees' emotional intelligence. The limitations are demarcated implying future research directions.

Keywords: emotional intelligence; knowledge sharing behaviour; job satisfaction; organisational commitment.

DOI: 10.1504/MEJM.2019.098598

Middle East Journal of Management, 2019 Vol.6 No.3, pp.318 - 340

Received: 03 Mar 2018
Accepted: 09 Apr 2018
Published online: 28 Mar 2019 *

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