Title: Managing cost of quality in supply chain: a case study

Authors: Amiya Kumar Pattanayak; Anand Prakash; Rajendra Prasad Mohanty

Addresses: Faculty of Management Studies, Siksha 'O'Anusandhan University, Bhubaneshwar, Odisha, India ' School of General Management, National Institute of Construction Management and Research, Pune, Maharashtra, India ' Siksha 'O' Anusandhan University, Khandagiri, Bhubaneswar, Odisha, India

Abstract: This paper attempts to present the overseeing situation of cost of quality (CoQ) in the supply chain of an integrated aluminium manufacturing company as the case example shown by the authors. The study has critiqued a wide range of published literature to provide an in depth review of CoQ and CoQ in the supply chain. This study describes an application of grounded theory approach for CoQ in the supply chain to demonstrate what can be found and how the information on CoQ in supply chain of the case example can help. The study considers rigorous methodological usefulness of the research results to benefit researchers and practitioners in making financial improvements, with justification in planning and controlling of quality in the supply chain. This study explains that CoQ in the supply chain helps in realising there is a sustainable competitive advantage through its proficient know-how advancement founded on internal analysis under conditions of uncertainty, complexity and conflicts.

Keywords: cost of quality; CoQ; grounded theory; management; quality; quality cost; supply chain.

DOI: 10.1504/IJISE.2019.098542

International Journal of Industrial and Systems Engineering, 2019 Vol.31 No.3, pp.304 - 323

Received: 22 Sep 2016
Accepted: 10 Apr 2017
Published online: 26 Mar 2019 *

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