Title: The effect of combining knowledge-based practices and healthcare policies on healthcare quality

Authors: Milad Kolagar; Seyed Mohammad Hassan Hosseini

Addresses: Department of Industrial Engineering and Management, Shahrood University of Technology, Shahrood, Iran ' Department of Industrial Engineering and Management, Shahrood University of Technology, Shahrood, Iran

Abstract: Nowadays, quality promotion of healthcare services has become one of the most challenging goals of healthcare systems all over the world. Also, one of the most important factors affecting the implementation of healthcare policies in any country is managing and controlling knowledge and learning of healthcare systems. In this study, a model has been proposed for healthcare quality improvement which investigates the relationship between knowledge-based practices (knowledge management and organisational learning) and healthcare policies (patient safety culture and clinical governance) and their impact on healthcare quality in three training hospitals of Tehran, Iran. The results and findings have confirmed the strength of the proposed framework. The novelty of this research lies in the inclusion of knowledge-based practices while implemented on patient safety culture as a basis for the dominance of hospitals' clinical governance in order to improve the healthcare quality which leads to healthier families, healthier lifestyles and healthier societies.

Keywords: patient safety culture; knowledge management; organisational learning; clinical governance; health care quality.

DOI: 10.1504/IJPQM.2019.098363

International Journal of Productivity and Quality Management, 2019 Vol.26 No.3, pp.247 - 275

Received: 20 Mar 2017
Accepted: 24 Nov 2017
Published online: 18 Mar 2019 *

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