Title: Agility in healthcare services: a systematic literature exploration

Authors: Rojalin Patri; M. Suresh

Addresses: Amrita School of Business, Amrita Vishwa Vidyapeetham, Amrita University, Coimbatore, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Amrita University, Coimbatore, India

Abstract: The objective of this study is to present a systematic literature review of agility in health care covering the essence of published articles, limitations and future research avenues. Its contribution to the body of knowledge is twofold. First, it classifies the literature based on seven parameters: year, country, research method, results, context, limitations and future research direction to provide an overview of the accomplished research works. Second, it highlights the research gap in the current literature and provides direction for future research. The findings suggest that the extant literature has not been able to obtain a strong theoretical grounding in the field, and validation of the proposed theories, models and frame work awaits future research attention. Thus the lack of extensive exploration of agile literature gives way to a vast area of exploration for future research.

Keywords: health services; agile services; agility; healthcare; agility literature review.

DOI: 10.1504/IJSOM.2019.098356

International Journal of Services and Operations Management, 2019 Vol.32 No.3, pp.387 - 404

Received: 14 Dec 2016
Accepted: 16 Mar 2017
Published online: 18 Mar 2019 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article