Title: Ensuring quality in ERP implementations through testing components: an ISM approach

Authors: Shruti Nagpal; Sunil Kumar Khatri; Ashok Kumar

Addresses: Amity Institute of Information Technology, Amity University, Uttar Pradesh, 201303, India ' Amity Institute of Information Technology, Amity University, Uttar Pradesh, 201303, India ' Division of Computer and Technical Sciences, Kentucky State University, Frankfort, KY 40601, USA

Abstract: Enterprise resource planning (ERP) systems are software implementations in which the entire or most of the organisation's processes are brought under a uniform product suite. ERP implementations encompass not only software development which is mostly categorised as customisation but also configuration of the organisation's systems. If the organisation is implementing a pre-tested ERP system, then why does the question still arise about ERP failures and/or ERP implementations grossly going beyond time and budget calculations. The present research goes beyond discovering the CSF for ERP implementations and delves into factors that would help in ensuring overall quality of ERP implementations. The quality of ERP implementations has received lackadaisical research support. Nagpal et al. (2015b) prioritised and ranked the testing components with the help of analytic hierarchy process (AHP). The present study further explores the interrelationships between the testing components by utilising the interpretive structural modelling (ISM) and extends it by using total interpretive structural modelling (TISM) and cross-impact matrix-multiplication (MICMAC) approach.

Keywords: ERP; enterprise resource planning; CSF; critical success factors; ERP testing components; AHP; analytic hierarchy process; ISM; interpretive structural modelling; TISM; total interpretive structural modelling.

DOI: 10.1504/IJTPM.2019.097993

International Journal of Technology, Policy and Management, 2019 Vol.19 No.1, pp.89 - 103

Received: 22 Jul 2017
Accepted: 13 Jan 2018
Published online: 26 Feb 2019 *

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