Authors: Lei Liu; Xinan Zhao
Addresses: School of Business Administration, Northeastern University, Shenyang 110819,China; Management School, Shenyang University of Technology, Shenyang 110870, China ' School of Business Administration, Northeastern University, Shenyang 110819,China
Abstract: Jehn (1995) divides organisation conflict into task conflict and relationship conflict to grasp the degree and structure of organisation conflict, which can provide effective decision-making basis for dealing with conflict. The authors establish measurement model of organisation conflict, give the weight with the methods of distinguishing individual advantage characteristic and use intergroup conflict scale to measure conflict situation. According to the measurement results, there are three subsequent applications: analysing the conflict intensity, analysing the conflict types and finding the common features of high conflict members. The authors choose market service department and property management department of a company in Shenyang. In those departments, the authors apply the proposed method to analyse the organisation conflict and find out the causes for conflict of high conflict group members.
Keywords: organisation conflict; structure mining; individual advantage characteristic; clustering analysis.
International Journal of Information Technology and Management, 2019 Vol.18 No.1, pp.16 - 31
Available online: 13 Feb 2019 *Full-text access for editors Access for subscribers Purchase this article Comment on this article