Title: A customer-oriented model of product-service system lifecycle

Authors: Jun-Yeon Heo; Chiehyeon Lim; Kwang-Jae Kim

Addresses: Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH), 77 Cheongam-ro, Nam-gu, Pohang-si, Gyeongbuk, 37673, South Korea ' School of Business Administration, School of Management Engineering, Ulsan National Institute of Science and Technology (UNIST), 50 UNIST-gil, Ulsan-si, 44919, South Korea ' Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH), 77 Cheongam-ro, Nam-gu, Pohang-si, Gyeongbuk, 37673, South Korea

Abstract: A product-service system (PSS) is an integrated bundle of products and services, which aims at creating customer utility and enhancing manufacturers' competitiveness. Given that products and services are integrated over a specific cycle, PSS lifecycle has become a key notion in PSS research. However, most studies focus on PSS lifecycle from a provider perspective although the essence of PSS is to create customer utility. The current work proposes a customer-oriented model of PSS lifecycle as a solid basis for analysing PSS lifecycle from a customer perspective. The proposed model comprises one general and three specific types of PSS lifecycle (product-, use-, and result-oriented PSS). The proposed model is expected to be utilised to supplement the existing studies to consider the PSS mechanism from a customer perspective. A concrete notion of PSS lifecycle from a customer perspective may contribute to customer-oriented PSS innovations.

Keywords: product-service system; PSS; lifecycle; customer perspective.

DOI: 10.1504/IJPLM.2018.097879

International Journal of Product Lifecycle Management, 2018 Vol.11 No.4, pp.350 - 367

Available online: 15 Feb 2019 *

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