Title: A conceptual framework for business intelligence critical success factors

Authors: Farzad Firouzi Jahantigh; Arash Habibi; Azam Sarafrazi

Addresses: Department of Industrial Engineering, University of Sistan and Baluchestan, Zahedan, Iran ' Department of Management, University of Isfahan, Isfahan, Iran ' Department of Management and Economics, Payam-e-Noor University, Qheshm, Iran

Abstract: From theoretical and practical viewpoints, business intelligence application is considered by scholars and managers in their organisations. Most organisations are seeking to develop their capabilities and to gain a sustainable competitive advantage through business intelligence. Previous studies are mostly descriptive and they have emphasised the importance of business intelligence. This study aims to provide a conceptual framework for the assessment of business intelligence critical success factors in the organisations. The study was a pure research, which was conducted based on scientific research method and a five-year application of business intelligence in different organisations. The scale validity was approved using confirmatory factor analysis. The statistical data was also collected from 78 large and medium-sized companies. In this study, consistent with scientific research method principles, an operational scale is presented for the implementation of business intelligence. The results indicate that a suitable software and hardware platform is one of the most significant technical infrastructures for business intelligence implementation.

Keywords: business intelligence; BI; software maturity; data integrity; hardware maturity; data transparency.

DOI: 10.1504/IJBIS.2019.097058

International Journal of Business Information Systems, 2019 Vol.30 No.1, pp.109 - 123

Received: 01 Apr 2017
Accepted: 19 Nov 2017
Published online: 17 Dec 2018 *

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