Title: Impacts of information quality on decision-making

Authors: Zina Houhamdi; Belkacem Athamena

Addresses: Software Engineering Department, College of Engineering, Al Ain University of Science and Technology, Al Ain Campus, Abu Dhabi, United Arab Emirates ' Management and MIS Department, College of Business, Al Ain University of Science and Technology, Al Ain Campus, Abu Dhabi, United Arab Emirates

Abstract: Prior investigations have pointed out that an understanding of the impacts of information quality is essential to the organisation's success. Nevertheless, few investigations have analysed the impacts of information quality in a business context. This paper analyses the impacts of information quality on the decision-making process in a systematic way. To reach this goal, we suggest a pragmatic approach that allows estimation of information quality categories and dimensions. The results of the proposed approach indicate that intrinsic and contextual categories of information quality affect decision quality in a positive manner. On the other hand, decision quality is not necessarily influenced by representational category of the information quality. Additionally, the findings suggest that, contrary to consistency, increased information completeness and accuracy significantly improves the quality of the decision. Consequently, not all of the categories of information quality have the same effectiveness for the amelioration of decision quality.

Keywords: decision making; information quality; information quality categories and dimensions.

DOI: 10.1504/GBER.2019.096854

Global Business and Economics Review, 2019 Vol.21 No.1, pp.26 - 42

Received: 23 Mar 2017
Accepted: 25 Aug 2017
Published online: 12 Dec 2018 *

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